Frequently Asked Questions (FAQs)

BRT is a type of public transportation system that uses buses but is designed to be faster, more reliable, and more convenient than traditional bus service. Buses may travel within special lanes that are separated from regular traffic and stop less frequently than standard community buses. Stations offer more shelter and amenities than a typical bus stop. BRT is intended to provide the benefits of rail service with the flexibility and cost effectiveness of buses.

Want to learn more about how the current GRTC Pulse BRT works? Check out this video.

Henrico County is experiencing continued growth and redevelopment along the Broad Street corridor. Additional transit service is needed to serve the growing need for transportation options to accommodate the rising number of residents and visitors to the area. The 2017 Greater RVA Transit Vision Plan recommended an extension to Short Pump, while the 2023 West Broad Street BRT Corridor Analysis identified an extension to Parham Road as the optimal first priority segment.

There are six new station areas and 13 new platforms planned near Parham Rd, Hungary Spring Rd, Glenside Dr, Forest Ave/Dickens Rd, Horsepen Rd/Falmouth St, and Libbie Ave. There is also one additional platform planned to be added in the westbound direction at the existing Willow Lawn station. The location of three platforms near Parham Road (westbound), Glenside Drive (westbound), and Forest Ave/Dickens Rd (eastbound) shifted slightly between spring and fall 2025, following coordination with VDOT. Locations are subject to change. Precise station locations will be defined during the upcoming final design phase of the project.

The GRTC Pulse carried more than 160,200 passengers in July 2024, and averages over 6,000 weekday trips.

The construction and operation of the GRTC Pulse Western Extension will be funded by a combination of federal, state, regional, and local dollars. The buses and stations will be maintained by GRTC, while travel lanes will be maintained by Henrico County and VDOT.

Local buses will continue to connect with the entire Pulse route. The service and alignment for Route 19 will remain unchanged. Future adjustments may be made to local bus stop locations within the corridor.

Access to businesses and side streets is being evaluated to minimize impacts. Vehicles will still be able to turn right from the curbside lanes. Traffic impacts are currently under study.

There is a need for improved safety and connectivity for all people traveling along the Broad Street corridor. Henrico County has several ongoing projects related to improving intersections, sidewalks, bicycle infrastructure, and transit access, and this BRT project will include improved connections to and from the new stations. The project prioritizes accessibility for all users, including people with disabilities, and reflects GRTC’s commitment to equitable mobility across the region.

GRTC and Henrico County will continue working with residents, businesses, and community groups throughout design and construction to minimize disruption and strengthen neighborhood connections.